Last Updated: 12.07.2025At Indware Technologies Pvt. Ltd., we strive to deliver high-quality custom software and IT solutions. Due to the nature of our services, we adopt the following refund policy:
Custom Software Development
Payments made for custom software development services are non-refundable once the project has commenced, unless:
- The project is canceled before any development work begins (eligible for partial refund after deducting consultation and administrative fees).
- We fail to deliver agreed milestones after multiple attempts and reasonable resolution time.
Fixed-Scope Projects
In case of early termination initiated by the client, a pro-rata refund may be issued for work not yet delivered, minus any effort already invested, project setup, and admin costs.
Subscription-Based or Retainer Services
- Monthly services (e.g., ongoing maintenance or support) can be canceled with 30 days’ notice.
- No refunds for partial months or unused time unless a service outage or failure occurs due to our fault.
Digital Products (e.g., Templates, Tools)
Due to the non-returnable nature of digital products, no refunds will be issued once the product is delivered/downloaded unless it is proven defective or unusable.
Request Process
To request a refund, send a formal email to info@indware.com within 7 days of the issue occurring. Include:
- Project name or invoice number
- Reason for refund
- Proof of issue (if applicable)
If the refund is approved, the amount will be credited to the customer’s bank account within 7 days from the date of approval.Dispute Resolution
We aim to resolve disputes amicably. If a resolution cannot be reached, disputes will be handled according to the laws and jurisdiction mentioned in our Terms & Conditions. 