Refund Policy

Last Updated: 12.07.2025

At Indware Technologies Pvt. Ltd., we strive to deliver high-quality custom software and IT solutions. Due to the nature of our services, we adopt the following refund policy:

Custom Software Development

Payments made for custom software development services are non-refundable once the project has commenced, unless:

• The project is canceled before any development work begins (eligible for partial refund after deducting consultation and administrative fees).
• We fail to deliver agreed milestones after multiple attempts and reasonable resolution time.

Fixed-Scope Projects

In case of early termination initiated by the client, a pro-rata refund may be issued for work not yet delivered, minus any effort already invested, project setup, and admin costs.

Subscription-Based or Retainer Services

• Monthly services (e.g., ongoing maintenance or support) can be canceled with 30 days’ notice.
• No refunds for partial months or unused time unless a service outage or failure occurs due to our fault.

Digital Products (e.g., Templates, Tools)

Due to the non-returnable nature of digital products, no refunds will be issued once the product is delivered/downloaded unless it is proven defective or unusable.

Request Process

To request a refund, send a formal email to info@indware.com within 7 days of the issue occurring. Include:

• Project name or invoice number
• Reason for refund
• Proof of issue (if applicable)

Dispute Resolution

We aim to resolve disputes amicably. If a resolution cannot be reached, disputes will be handled according to the laws and jurisdiction mentioned in our Terms & Conditions.