Refund Policy

At Indware, we strive to deliver high-quality custom software and IT solutions. Due to the nature of our services, we adopt the following refund policy.

Custom Software Development

Payments made for custom software development services are non-refundable once the project has commenced, unless:

• The project is canceled before any development work begins (eligible for partial refund after deducting consultation and administrative fees)
• We fail to deliver agreed milestones after multiple attempts and a reasonable resolution period

Fixed-Scope Projects

In case of early termination initiated by the client, a pro-rata refund may be issued for work not yet delivered, after deducting effort already invested, project setup, and administrative costs.

Subscription-Based or Retainer Services

• Monthly services can be canceled with 30 days’ notice
• No refunds for partial months or unused time unless a service outage or failure occurs due to our fault

Digital Products (Templates, Tools)

Due to the non-returnable nature of digital products, no refunds will be issued once the product is delivered or downloaded, unless it is proven defective or unusable.

Refund Request Process

Refund requests must be submitted through official communication channels within 7 days of the issue occurring and must include:

• Project name or invoice number
• Reason for the refund request
• Supporting proof, if applicable

If approved, the refund amount will be credited to the customer’s bank account within 7 days from the date of approval.

Dispute Resolution

We aim to resolve disputes amicably. If a resolution cannot be reached, disputes will be handled according to the laws and jurisdiction defined in our Terms & Conditions.